I finally figured out why I feel so uncomfortable applying Peter Block’s ideas on process consulting with my client this semester. On one hand, I am supposed to authentic. I am supposed to be true and honest and empathetic and professional. On the other hand, I am supposed to take a client to a place where they need to understand their role in their problem. This is not how I present myself to the client, this is not what the client is expecting from me. So, in a way it seems very IN-authentic. “Hi! Can you tell me what your problem is so that I can show you how you are responsible for it?”
When I was an internal consultant, the process consultant role was very different for me. People came to me with problems. I could decide through careful listening and well-timed questions whether or not I need to be a Hands-On, Expert or Process consultant with whatever the issue at hand was. Some times I even wore all three hats for one issue! Now, I feel a little sneaky. I feel like I’m going to surprise the client with the actual outcome.
I can’t tell you how relieved I was to find out that my clients are both familiar with Peter Block. It helps me to feel like they know what is coming, even though we aren’t actually talking about it while contracting.
1 response so far ↓
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Jennifer Kunc
// Oct 25, 2009 at 1:45 pm
APT,
I was a little apprehensive at first when we started talking about process consultation. I’ve never had any professional consulting experience, but when I used to hear the word consulting, my first thought would have been “pair of hands” or “expertise.” I see your point of view about feeling like you are being In-authentic, but I don’t think you are necessarily walking in saying, let me show you how you are responsible for the problem. I think of it as an enlightening experience for the client, that it’s bringing new aspects of an issue out. I think this consultation is the most authentic, because it’s helping the client see the problem as they work through it with us.
It is beneficial your clients have heard of Peter Block and are somewhat aware of process consultation. In our contracting meeting, we told our client what process consultation was all about and how we would be working together to solve the problem. They seemed optimistic which was great! I look forward to hearing more about your project and interaction with your client!
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